At Sofitasa International N.V. we value the business of our customers and we recognize that customer satisfaction is one of the most important principals of our business. We are sorry that you are not happy with our products and services. By making a complaint, you are giving us the opportunity to investigate and improve our products and services.
Our Bank has policies and procedures in place for the handling of complaints in compliance with the provisions for complaint handling issued by the Central Bank of Curacao and Sint Maarten
Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide the following:
Once you have submitted a complaint, you will receive an email confirming receipt of your complaint. We will aim to contact you within 48 hours to confirm that that we are looking into your complaint, and we will inform you when you can expect a response.
Unfortunately, some complaints are more complex and their investigation and resolution depend on other service providers, in such cases a response can take longer. We will stay in contact and provide updates of your complaint.
We are sorry if you are not satisfied with the outcome of your complaint. If you wish to take your complaint further, you can contact the Consumer Protection Bureau of Curacao.
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